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How we cut CSAT reporting from days to minutes

maya_boyd_7459d

Quick one. Since we added a second product line, our response rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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mira_calvi_53197

Same setup here. In our case it came down to auto-theming being too broad.

gus_webb_d9cf3

We measure response rate weekly now and it's made NPS surveys decisions much easier.

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