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Our playbook for session replay across our SMB tier

maya_voss_795a7

Posting this for renewals at risk. We care most about time-to-resolution and I'm not sure the in-app survey is the lever. Talk me out of it?

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esme_pratt_b0247

Spent a week on this. The fix was tying the in-app survey to the account owner field.

ivy_webb_2d032

Honestly journey alerts didn't move time-to-resolution for us. Intercom did more.

nadia_soto_66744

Same setup here. In our case it came down to CES tracking being too broad.

aisha_trin_63214

Spent a week on this. The fix was tying CES tracking to the account owner field.

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