nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Reusable auto-theming setup we share with new CSMs

esme_boyd_b0a2e

We're working through auto-theming and we rolled it out to the support team. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Comments

wade_pratt_f1324

Honestly response routing didn't move response rate for us. Zapier did more.

hana_rourke_6def3

We measure time-to-resolution weekly now and it's made journey alerts decisions much easier.

hana_frei_dd39a

Honestly response routing didn't move CSAT for us. Zendesk did more.

ned_trin_e319e

Honestly journey mapping didn't move CES for us. Microsoft Teams did more.

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