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Getting the feedback widget into Salesforce cleanly

nadia_sato_87ab3

Trying to get segments right for our SMB tier. The defaults don't quite fit. What did you change?

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ivy_boyd_7484b

We measure the health score weekly now and it's made CSAT surveys decisions much easier.

owen_trin_ca619

Have you tried routing it through Salesforce? Fixed the response rate gap for us.

maya_pace_3c23f

Following. We're about to do the same thing for our SMB tier.

diego_rourke_3e38b

Worth checking your CSAT window. Ours was skewed until we narrowed it.

maya_vance_e9dca

+1. The Segment step is where ours kept breaking.

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