We're working through session replay and we switched CRMs last month. Curious how others have handled it, especially around NPS. Any rules of thumb?
Following. We're about to do the same thing for trial users.
We measure NPS weekly now and it's made auto-theming decisions much easier.
Worth checking your the health score window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for enterprise accounts.