We're working through session replay and we scaled past 5,000 accounts. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
+1. The Segment step is where ours kept breaking.
Have you tried routing it through HubSpot? Fixed the CSAT gap for us.
We measure CSAT weekly now and it's made CSAT surveys decisions much easier.
We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.
Have you tried routing it through Zapier? Fixed the CES gap for us.