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Is there a way to break out NPS by trial users?

nina_holt_2ac1a

We measured renewal rate before and after turning on segments. The result surprised us. Anyone seen the same?

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Comments

sofia_pratt_4aa23

We hit this too. Scoping session replay to self-serve users first made it manageable.

wade_marsh_79ad4

We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.

hana_trin_7fb14

We measure NPS weekly now and it's made the feedback widget decisions much easier.

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