Posting this for our SMB tier. We care most about CES and I'm not sure CES tracking is the lever. Talk me out of it?
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
We hit this too. Scoping auto-theming to trial users first made it manageable.
We hit this too. Scoping response routing to new onboarding cohorts first made it manageable.
Worth checking your CES window. Ours was skewed until we narrowed it.