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How do you handle NPS surveys when we rolled it out to the support team?

priya_ng_d90c2

We're working through CES tracking and we switched CRMs last month. Curious how others have handled it, especially around CES. Any rules of thumb?

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Comments

liam_carr_274a1

Following. We're about to do the same thing for self-serve users.

aisha_sato_00a50

Following. We're about to do the same thing for self-serve users.

priya_webb_8cb50

We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.

ravi_rourke_d7276

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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