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Small win: NPS surveys caught a churn risk early

liam_sato_bf6a9

Trying to get journey alerts right for enterprise accounts. The defaults don't quite fit. What did you change?

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bea_pace_57199

Curious what cadence you landed on. We over-asked and renewal rate tanked.

ivy_hale_9c743

Same setup here. In our case it came down to session replay being too broad.

ravi_holt_29128

We measure churn weekly now and it's made response routing decisions much easier.

nina_akoto_b36b7

Honestly CSAT surveys didn't move response rate for us. Intercom did more.

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