We're working through response routing and volume tripled after launch. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Spent a week on this. The fix was tying journey alerts to the account owner field.
We measure CES weekly now and it's made segments decisions much easier.
We hit this too. Scoping auto-theming to our SMB tier first made it manageable.
+1. The Intercom step is where ours kept breaking.
