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Is there a way to break out time-to-resolution by new onboarding cohorts?

kiran_sato_86bf3

We measured CES before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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Time to Resolution

Comments

yuki_marsh_2982c

Have you tried routing it through Jira? Fixed the NPS gap for us.

priya_voss_66f82

Worth checking your churn window. Ours was skewed until we narrowed it.

yuki_calvi_79c4c

Curious what cadence you landed on. We over-asked and the health score tanked.

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