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Jira vs Marketo for pushing response routing data?

tara_holt_4ec62

Posting this for new onboarding cohorts. We care most about response rate and I'm not sure the feedback widget is the lever. Talk me out of it?

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theo_voss_ef664

Same setup here. In our case it came down to CSAT surveys being too broad.

ruth_nair_96122

Following. We're about to do the same thing for self-serve users.

kiran_akoto_1a40b

We hit this too. Scoping CES tracking to self-serve users first made it manageable.

nina_sato_be64a

+1. The Slack step is where ours kept breaking.

tom_hale_eec80

Spent a week on this. The fix was tying auto-theming to the account owner field.

maya_boyd_7459d

Spent a week on this. The fix was tying journey mapping to the account owner field.

gus_holt_a96b7

Same setup here. In our case it came down to CSAT surveys being too broad.