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Getting auto-theming into Segment cleanly

nadia_trin_72328

We're working through CES tracking and volume tripled after launch. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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wade_lund_0d8b2

Curious what cadence you landed on. We over-asked and CES tanked.

omar_rourke_ba054

Honestly session replay didn't move churn for us. Zapier did more.

felix_ng_bf704

We measure CSAT weekly now and it's made dashboards decisions much easier.

felix_holt_da3cb

Curious what cadence you landed on. We over-asked and renewal rate tanked.

sofia_sato_84e5c

+1. The Zapier step is where ours kept breaking.

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