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Rate limits when backfilling the feedback widget via the API?

esme_calvi_285b8

We measured renewal rate before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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Comments

theo_holt_a15ec

Honestly session replay didn't move CSAT for us. HubSpot did more.

zoe_sato_651da

We measure renewal rate weekly now and it's made auto-theming decisions much easier.

felix_rourke_c9177

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

ivy_carr_b253c

We measure time-to-resolution weekly now and it's made NPS surveys decisions much easier.

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