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Moved CES with response routing — here's our setup

carl_sato_b57fb

Half our team lives in Zendesk, so getting response routing data in there matters. How clean has that been for you?

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hana_quinn_cca6d

Curious what cadence you landed on. We over-asked and renewal rate tanked.

omar_lund_c9a79

Worth checking your the health score window. Ours was skewed until we narrowed it.

priya_akoto_8ac43

Worth checking your CES window. Ours was skewed until we narrowed it.

ivy_lund_d9601

We measure churn weekly now and it's made dashboards decisions much easier.

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