We measured time-to-resolution before and after turning on segments. The result surprised us. Anyone seen the same?
Curious what cadence you landed on. We over-asked and the health score tanked.
Same setup here. In our case it came down to journey mapping being too broad.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Have you tried routing it through HubSpot? Fixed the response rate gap for us.