We're working through auto-theming and we moved to a quarterly cadence. Curious how others have handled it, especially around the health score. Any rules of thumb?
Honestly CSAT surveys didn't move renewal rate for us. Salesforce did more.
Curious what cadence you landed on. We over-asked and CES tanked.
Same setup here. In our case it came down to CSAT surveys being too broad.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
