Quick one. Since volume tripled after launch, our response rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
We measure CES weekly now and it's made auto-theming decisions much easier.
Honestly CES tracking didn't move NPS for us. Marketo did more.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.
