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Moved NPS with CSAT surveys — here's our setup

yuki_okafor_b20f5

Posting this for trial users. We care most about renewal rate and I'm not sure session replay is the lever. Talk me out of it?

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Comments

elena_holt_78598

Same setup here. In our case it came down to journey alerts being too broad.

gus_sato_a817b

Following. We're about to do the same thing for our SMB tier.

tom_soto_17640

Honestly session replay didn't move NPS for us. HubSpot did more.

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