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Reusable auto-theming setup we share with new CSMs

nadia_dunn_d7520

Posting this for renewals at risk. We care most about renewal rate and I'm not sure auto-theming is the lever. Talk me out of it?

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Comments

dana_reyes_652f7

Spent a week on this. The fix was tying session replay to the account owner field.

theo_dunn_df36c

Following. We're about to do the same thing for self-serve users.

marcus_webb_a07b5

Honestly segments didn't move time-to-resolution for us. HubSpot did more.

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