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Best way to set up journey alerts for our SMB tier?

tara_okafor_c1f96

Quick one. Since we switched CRMs last month, our churn has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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Journey Mapping

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gus_ng_7877e

Spent a week on this. The fix was tying auto-theming to the account owner field.

carl_sato_ed0a4

+1. The HubSpot step is where ours kept breaking.

jack_ng_e2040

Have you tried routing it through Intercom? Fixed the response rate gap for us.

liam_frei_e5e3c

Spent a week on this. The fix was tying session replay to the account owner field.

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