Half our team lives in Salesforce, so getting auto-theming data in there matters. How clean has that been for you?
Following. We're about to do the same thing for enterprise accounts.
We measure response rate weekly now and it's made segments decisions much easier.
+1. The Zendesk step is where ours kept breaking.
Spent a week on this. The fix was tying CES tracking to the account owner field.
+1. The Microsoft Teams step is where ours kept breaking.
+1. The Intercom step is where ours kept breaking.