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Moved response rate with the feedback widget — here's our setup

diego_sato_259fa

Posting this for self-serve users. We care most about renewal rate and I'm not sure segments is the lever. Talk me out of it?

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Comments

felix_lund_cbd76

Same setup here. In our case it came down to response routing being too broad.

ruth_dunn_a2dc7

Have you tried routing it through Zendesk? Fixed the churn gap for us.

priya_reyes_d688f

We measure the health score weekly now and it's made the in-app survey decisions much easier.

esme_okafor_8e1ff

Spent a week on this. The fix was tying session replay to the account owner field.

esme_rourke_ec05b

Following. We're about to do the same thing for our SMB tier.

yuki_nair_e8f42

Worth checking your renewal rate window. Ours was skewed until we narrowed it.