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Pulling response rate out through the API for our warehouse

gus_frei_d9703

We're working through journey mapping and we switched CRMs last month. Curious how others have handled it, especially around CES. Any rules of thumb?

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priya_pratt_9ff95

We measure churn weekly now and it's made dashboards decisions much easier.

nina_marsh_c9d92

Spent a week on this. The fix was tying segments to the account owner field.

nadia_rourke_ccd66

Have you tried routing it through Microsoft Teams? Fixed the NPS gap for us.

hana_sato_6efa5

Honestly CES tracking didn't move NPS for us. Segment did more.

nina_voss_88bf7

+1. The Salesforce step is where ours kept breaking.

elena_carr_34232

Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.