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Intercom vs Microsoft Teams for pushing response routing data?

owen_trin_f122d

We measured CES before and after turning on response routing. The result surprised us. Anyone seen the same?

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sam_nair_bca4a

We hit this too. Scoping response routing to trial users first made it manageable.

hana_boyd_d7274

We measure time-to-resolution weekly now and it's made the feedback widget decisions much easier.

wade_pratt_da549

Worth checking your CES window. Ours was skewed until we narrowed it.

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