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CES tracking behaving oddly since we rolled it out to the support team — ideas?

mira_quinn_a4156

Trying to get the feedback widget right for our SMB tier. The defaults don't quite fit. What did you change?

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Comments

diego_ng_a92b9

We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.

hana_trin_7fb14

Spent a week on this. The fix was tying the feedback widget to the account owner field.

sam_quinn_fda8a

Have you tried routing it through Slack? Fixed the the health score gap for us.

hana_trin_ce814

Honestly the in-app survey didn't move time-to-resolution for us. Jira did more.

bea_mehta_b8e08

Spent a week on this. The fix was tying segments to the account owner field.

wade_rourke_c3e89

Worth checking your response rate window. Ours was skewed until we narrowed it.