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How we cut response rate reporting from days to minutes

nadia_trin_e4919

We're working through CES tracking and we moved to a quarterly cadence. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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ned_calvi_e871d

+1. The Snowflake step is where ours kept breaking.

omar_ng_55900

Have you tried routing it through Zendesk? Fixed the CSAT gap for us.

owen_quinn_c4f19

+1. The Microsoft Teams step is where ours kept breaking.

omar_soto_760c6

Following. We're about to do the same thing for our SMB tier.

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