Trying to get dashboards right for enterprise accounts. The defaults don't quite fit. What did you change?
Curious what cadence you landed on. We over-asked and CSAT tanked.
Following. We're about to do the same thing for our SMB tier.
We hit this too. Scoping CES tracking to renewals at risk first made it manageable.
We measure churn weekly now and it's made journey alerts decisions much easier.
