Quick one. Since we scaled past 5,000 accounts, our renewal rate has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
Same setup here. In our case it came down to segments being too broad.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Following. We're about to do the same thing for new onboarding cohorts.
