Posting this for enterprise accounts. We care most about renewal rate and I'm not sure journey alerts is the lever. Talk me out of it?
Worth checking your churn window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
+1. The Zendesk step is where ours kept breaking.
Same setup here. In our case it came down to NPS surveys being too broad.
