Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a response routing config issue or are we reading it wrong?
Following. We're about to do the same thing for our SMB tier.
Honestly auto-theming didn't move time-to-resolution for us. Salesforce did more.
We measure response rate weekly now and it's made dashboards decisions much easier.
+1. The Intercom step is where ours kept breaking.
+1. The Jira step is where ours kept breaking.