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Our playbook for CES tracking across self-serve users

mira_soto_f66e1

We're working through the in-app survey and we moved to a quarterly cadence. Curious how others have handled it, especially around churn. Any rules of thumb?

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Comments

elena_lund_3eaa9

Honestly CES tracking didn't move time-to-resolution for us. Jira did more.

lena_nair_90f47

Curious what cadence you landed on. We over-asked and churn tanked.

marcus_soto_44a10

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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