Posting this for new onboarding cohorts. We care most about the health score and I'm not sure auto-theming is the lever. Talk me out of it?
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Have you tried routing it through Slack? Fixed the churn gap for us.
Spent a week on this. The fix was tying auto-theming to the account owner field.
We hit this too. Scoping dashboards to trial users first made it manageable.
