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Stopping churn from sliding after we switched CRMs last month?

marcus_mehta_8d608

Quick one. Since we added a second product line, our CSAT has been all over the place. Is that a response routing config issue or are we reading it wrong?

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CRM Migration

Comments

yuki_ng_da5f2

Same setup here. In our case it came down to auto-theming being too broad.

kiran_holt_4eac7

Honestly response routing didn't move CES for us. Marketo did more.

owen_akoto_e2c08

Following. We're about to do the same thing for trial users.

ivy_dunn_e7e63

+1. The Microsoft Teams step is where ours kept breaking.

diego_dunn_7e735

Following. We're about to do the same thing for new onboarding cohorts.

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