We're working through CES tracking and we scaled past 5,000 accounts. Curious how others have handled it, especially around churn. Any rules of thumb?
Same setup here. In our case it came down to auto-theming being too broad.
Following. We're about to do the same thing for new onboarding cohorts.
We measure response rate weekly now and it's made NPS surveys decisions much easier.
Honestly the in-app survey didn't move CSAT for us. Snowflake did more.
