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What worked for us setting up journey mapping

sofia_akoto_7a93e

Quick one. Since volume tripled after launch, our time-to-resolution has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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Comments

yuki_nair_b3970

Have you tried routing it through Salesforce? Fixed the churn gap for us.

gus_boyd_01b1f

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

diego_dunn_db71c

Worth checking your the health score window. Ours was skewed until we narrowed it.

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