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Best way to set up NPS surveys for trial users?

lena_trin_c08f4

We measured churn before and after turning on segments. The result surprised us. Anyone seen the same?

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ned_trin_15912

We measure CSAT weekly now and it's made NPS surveys decisions much easier.

ned_mehta_f59e7

Same setup here. In our case it came down to response routing being too broad.

lena_dunn_d607b

Have you tried routing it through Segment? Fixed the CSAT gap for us.

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