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Our playbook for auto-theming across our SMB tier

dana_okafor_337af

Posting this for renewals at risk. We care most about renewal rate and I'm not sure dashboards is the lever. Talk me out of it?

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Comments

aisha_holt_2a6f1

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

gus_soto_be3dc

Worth checking your churn window. Ours was skewed until we narrowed it.

mira_voss_31c9b

Honestly the feedback widget didn't move time-to-resolution for us. Zendesk did more.

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