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How do you handle the feedback widget when we scaled past 5,000 accounts?

aisha_sato_70dff

Posting this for self-serve users. We care most about CSAT and I'm not sure the in-app survey is the lever. Talk me out of it?

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Feedback Widget

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Comments

tom_holt_d2181

Honestly the feedback widget didn't move response rate for us. Snowflake did more.

nadia_calvi_43766

+1. The Slack step is where ours kept breaking.

wade_lund_ed29e

We hit this too. Scoping auto-theming to our SMB tier first made it manageable.

mira_rourke_7f5a6

Honestly the in-app survey didn't move churn for us. Slack did more.

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