Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a segments config issue or are we reading it wrong?
We measure time-to-resolution weekly now and it's made dashboards decisions much easier.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for enterprise accounts.
+1. The Salesforce step is where ours kept breaking.
