We measured churn before and after turning on the in-app survey. The result surprised us. Anyone seen the same?
Spent a week on this. The fix was tying the feedback widget to the account owner field.
+1. The Marketo step is where ours kept breaking.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Have you tried routing it through Slack? Fixed the CSAT gap for us.