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Reusable response routing setup we share with new CSMs

omar_holt_99714

Trying to get session replay right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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carl_pratt_a000c

Have you tried routing it through Jira? Fixed the renewal rate gap for us.

wade_calvi_dbb4c

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

tara_akoto_4cb5d

Have you tried routing it through Intercom? Fixed the response rate gap for us.

gus_lund_f769d

Curious what cadence you landed on. We over-asked and NPS tanked.

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