Half our team lives in Intercom, so getting CES tracking data in there matters. How clean has that been for you?
Have you tried routing it through Marketo? Fixed the time-to-resolution gap for us.
+1. The Slack step is where ours kept breaking.
Honestly CES tracking didn't move response rate for us. Marketo did more.
Curious what cadence you landed on. We over-asked and NPS tanked.