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Stopping CES from sliding after we rolled it out to the support team?

priya_ng_d90c2

Trying to get NPS surveys right for self-serve users. The defaults don't quite fit. What did you change?

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Comments

nina_nair_d1f87

Curious what cadence you landed on. We over-asked and CES tanked.

owen_mehta_a0d56

Following. We're about to do the same thing for renewals at risk.

priya_holt_c3802

Honestly NPS surveys didn't move renewal rate for us. Snowflake did more.

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