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How we cut time-to-resolution reporting from days to minutes

omar_rourke_c4d70

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?

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owen_holt_9a5c0

Worth checking your response rate window. Ours was skewed until we narrowed it.

marcus_nair_44390

Worth checking your the health score window. Ours was skewed until we narrowed it.

kiran_rourke_10dc9

We hit this too. Scoping dashboards to renewals at risk first made it manageable.

mira_reyes_8ba20

Following. We're about to do the same thing for trial users.

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