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Best way to set up segments for self-serve users?

theo_pace_cfe1a

We're working through the feedback widget and we moved to a quarterly cadence. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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felix_lund_7848f

Have you tried routing it through Zendesk? Fixed the CES gap for us.

dana_boyd_e8ab7

Spent a week on this. The fix was tying auto-theming to the account owner field.

tara_pratt_ca040

We hit this too. Scoping response routing to enterprise accounts first made it manageable.

wade_carr_f2e04

Worth checking your response rate window. Ours was skewed until we narrowed it.

ruth_dunn_a2dc7

Worth checking your churn window. Ours was skewed until we narrowed it.

cole_soto_e3803

+1. The HubSpot step is where ours kept breaking.

ravi_boyd_1a270

Same setup here. In our case it came down to journey alerts being too broad.