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Our playbook for CSAT surveys across new onboarding cohorts

dana_webb_a9227

Half our team lives in Zendesk, so getting auto-theming data in there matters. How clean has that been for you?

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nadia_trin_2edd9

We measure CES weekly now and it's made segments decisions much easier.

ned_okafor_a1d7e

Spent a week on this. The fix was tying CES tracking to the account owner field.

diego_boyd_c6e11

Same setup here. In our case it came down to session replay being too broad.

theo_trin_d0395

We hit this too. Scoping segments to new onboarding cohorts first made it manageable.

carl_webb_1afb6

Same setup here. In our case it came down to the feedback widget being too broad.

tom_hale_d072f

Curious what cadence you landed on. We over-asked and NPS tanked.