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Is there a way to break out CSAT by self-serve users?

ned_sato_947f6

We measured the health score before and after turning on session replay. The result surprised us. Anyone seen the same?

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Comments

tara_rourke_d9d85

Worth checking your response rate window. Ours was skewed until we narrowed it.

ned_lund_fd796

Honestly NPS surveys didn't move the health score for us. Salesforce did more.

ruth_vance_b6914

Following. We're about to do the same thing for our SMB tier.

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