Quick one. Since volume tripled after launch, our NPS has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and churn tanked.
We hit this too. Scoping auto-theming to self-serve users first made it manageable.
Worth checking your response rate window. Ours was skewed until we narrowed it.
+1. The Intercom step is where ours kept breaking.
